RCS App User Guide
Welcome! This guide provides comprehensive instructions for all of the app's authentication processes.
Visit RCS AppSecure Authentication
Industry-standard security protocols to protect your account.
Real-time Notifications
Get instant alerts about your account activity via multiple channels.
Easy Recovery
Simple processes to regain access if you're locked out.
Account Registration
Follow these steps to create your new RCS App account. A strong password should be at least 8 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols.
Access Registration Page
Click on "Register" on the app homepage or navigate directly to the registration page.
Fill Form
Provide your name, a unique nickname, email, role, and a strong password.
Complete & Verify
Submit the form and use the OTP sent to your email to verify your account.
Your RCS App Verification Code
Hello [User],
Thank you for registering. Here is your One-Time Password (OTP) for email verification:
This code will expire in 15 minutes. If you did not create an account, no further action is required.
© 2024 RCS App. All rights reserved.
Didn't receive the email?
• Check your spam or junk folder.
• Ensure you entered the correct email address during registration.
• Add [email protected] to your contacts or safe senders list.
• Wait a few minutes as delivery can sometimes be delayed.
Email Verification
Confirm Your Account
To complete your registration, you must verify that you own the email address you signed up with. This is a crucial security step to protect your account.
Check Your Inbox
Find the email from [email protected]. It contains your 6-digit One-Time Password (OTP).
Enter Your Details
On the verification page, enter the email address you used for registration and the 6-digit OTP.
Verify & Complete
Click "Verify Account". If the OTP is correct, your account will be activated, and you'll be redirected to a success page.
Having trouble with your OTP?
• The OTP code expires after 15 minutes. If it expires, you'll need a new one.
• To get a new code, click the "Resend OTP" link. You may need to enter your email address again.
• Double-check that you entered the email and OTP correctly, without any extra spaces.
• As always, check your spam/junk folder if the email doesn't arrive in your inbox.
Logging In
Standard Login
Navigate to the login page.
Enter your registered email/nickname and password.
Click "Login" to access your dashboard.
Two-Factor Authentication (2FA)
Enable 2FA in your account settings.
On login, provide the 6-digit code from your authenticator app.
Optionally, trust the device to skip 2FA on future logins.
Troubleshooting Login Issues
Incorrect Password
Use the "Forgot Password" feature to reset it.
Account Locked
For security, your account may lock after multiple failed attempts. Please wait before trying again.
Browser Issues
Try clearing your browser cache or using a different browser.
Email Not Recognized
Ensure you are using the correct registered email or nickname.
Sending Instructions
Create and send instructions to teammates from the app's Instructions area. You can target specific users, entire roles, or everyone (except System Administrators).
Enter Details
- Title and Instruction Body (required)
- Target Deadline (optional)
Choose Recipients
- Specific Users: pick one or more teammates
- By Role: send to all with selected roles
- All Users: send to everyone (excluding System Administrators)
Send
Click Send Instruction. Recipients are notified and the instruction appears in your Sent list.
Create Instruction (Preview)
• You cannot send to yourself or to System Administrators.
• When selecting roles, all users with those roles receive the instruction.
Reading & Replying to Instructions
My Instructions
Your instruction center has two tabs:
- Received: instructions sent to you. Unread items show a colored dot and accent border.
- Sent: instructions you have sent to others.
Open an instruction
Click a card to view details. It includes sender, recipients, optional deadline, the full body, and your reply box.
Reply, Forward, and Activity
Reply: type your message and click Send Reply. Your reply appears instantly in the activity feed.
Forward: click Forward to select new recipients and optionally add a message.
Activity Feed: shows reads, forwards, and replies in chronological order.
Mark as Read: when you open an instruction you received, it is automatically marked as read.
• Replies notify the sender and other recipients.
• Use Print for a clean hard copy of the instruction details.
• Opening a received instruction automatically marks it as read and logs the activity.
• System Administrators cannot reply to instructions.
• When you reply, the sender (if not you) and all other recipients are notified.
• The activity feed shows reads, forwards, and replies in time order; replies appear with full content.
Task Priorities
What are Task Priorities?
Task Priorities help you break down an instruction into actionable items you will complete. Items are grouped and tracked together, and the instruction sender is kept up to date automatically.
Who can create them?
Recipients of an instruction can create Task Priorities for that instruction. The instruction sender can view these in their read‑only “Sent” view.
Statuses
Permissions
- Recipients: Create, edit, export, and delete their own Task Priority groups for instructions they received.
- Senders: View groups created for their instructions (read‑only).
- Delete rule: A group can be deleted only when all items are Accomplished.
Flow Overview
- Open Create — Go to Task Priorities and click New. Pick the instruction (must be assigned to you).
- Add items — For each item, set a title, level, start date, target deadline, status, and optional notes. Items are saved together as one group.
- Notify sender — When you create or update a group, the instruction sender is notified instantly (in‑app, email, broadcast, and Telegram).
- Track & update — Edit the group to keep statuses and deadlines current. The sender’s read‑only view updates automatically.
- Finish & clean up — When all items are Accomplished, you can delete the group. Deleted groups move to the Recycle Bin where you can restore or permanently delete.
Recipient Actions
- Create a group tied to an instruction you received.
- Edit a group to replace all items with your latest plan.
- Export a group to a formatted Excel (.xlsx) file.
- Delete a group once all items are Accomplished.
- Bulk delete multiple completed groups at once.
Sender Visibility
Instruction senders can open Sent to see a clean, one‑row‑per‑group overview created by their recipients. Senders cannot modify recipient groups.
• Groups are identified internally by a shared key so all items move together through their lifecycle.
• The Recycle Bin retains deleted groups until you permanently remove them.
• Date filters and status filters help you focus on what matters now.
Password Recovery
Forgot your password? No problem. Here's how to reset it.
Request Reset
On the login page, click "Forgot Password" and enter your email.
Check Your Email
You'll receive an email with a secure password reset link. Note that this link is only valid for 24 hours.
Create New Password
Click the link and follow the instructions to set a new password.
Reset Your Password
Remember your password? Log in
Telegram Notification Bot
How to Set Up
Find the Bot
Search for @mhrcs_notif_bot in Telegram.
Start & Link
Send /start and use the code provided to link your RCS account in your profile settings.
Get Notified
Receive real-time alerts for logins, password changes, and other important events.
Get Real-Time Alerts
Connecting the Telegram bot provides an essential layer of security and awareness for your account. You'll receive instant notifications for:
- New login attempts, including location and device information.
- Successful password changes or email address updates.
- Important security announcements from the RCS team.
- Quick links to secure your account if you detect suspicious activity.
Sample Notification
Security Alert: New login detected from Chrome on Windows near New York, US. If this wasn't you, please secure your account immediately.
Bot Commands & Role Access
Use these commands in the Telegram chat with the bot. Access is enforced by your role and link status. Make sure your Telegram is linked to your account first using /link [email protected].
| Command | Description | Employee | Supervisor | Admin | System Admin |
|---|---|---|---|---|---|
| /start | Welcome + current link/notification status | ✅ | ✅ | ✅ | ✅ |
| /link [email] | Link your Telegram to account | ✅ | ✅ | ✅ | ✅ |
| /unlink | Unlink Telegram from account | 🚫 | 🚫 | 🚫 | ✅ |
| /status | Show link and notification settings | ✅ | ✅ | ✅ | ✅ |
| /enable | Enable Telegram notifications | ✅ | ✅ | ✅ | ✅ |
| /disable | Disable Telegram notifications | ✅ | ✅ | ✅ | ✅ |
| /activity | Show your recent account activities | ✅ | ✅ | ✅ | ✅ |
| /pendings | List your assigned instructions that are unread or not replied | ✅ | ✅ | ✅ | ✅ |
| /reply [id] [message] | Reply to a specific instruction by ID | ✅ | ✅ | ✅ | 🚫 |
| /help | Show available commands and usage | ✅ | ✅ | ✅ | ✅ |
View your pendings
Get a clean list of unread or no-reply instructions assigned to you:
Reply from Telegram
Use the ID shown in /pendings to reply. Your reply is saved, notifies stakeholders, and appears in real-time:
Notes:
- System Administrators cannot reply to instructions and are the only role authorized to run /unlink.
- Replies are linked to the correct instruction ID, saved to the database, and trigger email, in-app, Telegram, and broadcast notifications for real-time updates.
- Ensure your Telegram is linked and notifications are enabled to receive alerts: /enable.
Account Security Tips
Strong Passwords
Create a unique password for RCS App that you don't use anywhere else. A password manager can help you generate and store them securely.
Enable 2FA
Two-factor authentication adds a critical second layer of security, requiring a code from your phone to log in.
Monitor Activity
Periodically review your account's login history and enable Telegram notifications to be alerted to important events.
Secure Email
Your account is only as secure as the email linked to it. Protect your email with a strong password and 2FA as well.
Beware of Phishing
We will never ask for your password outside of the official login page. Be wary of suspicious emails or links asking for your credentials.
Regular Updates
Ensure your web browser and operating system are up-to-date to protect yourself from the latest security vulnerabilities.
Frequently Asked Questions
To change the email address associated with your account, please follow these steps:
- Log in to your RCS App account.
- Navigate to your Profile or Account Settings page.
- Find the option to "Change Email" or "Update Email".
- You will be prompted to enter your new email address and your current password for security verification.
- After submitting, a verification email will be sent to your new address. Click the link in that email to confirm the change.
If you suspect unauthorized access, take these steps immediately to secure your account:
- Go to "Forgot Password" to reset your password to a new, strong, and unique one.
- Review your account's recent login activity for any unfamiliar locations or devices.
- If you have any saved payment methods, check them for unauthorized transactions.
- Enable Two-Factor Authentication (2FA) if you haven't already. This provides a crucial extra layer of security.
- Contact our support team if you need further assistance or see continued suspicious activity.
No, you should never reuse passwords across different websites or services. If one service experiences a data breach, attackers can use your leaked password to try and access your other accounts, including your RCS App account.
We strongly recommend using a unique and complex password for RCS. A password manager is an excellent tool to help you generate, store, and manage unique passwords for all of your online accounts safely.
Delivery issues can sometimes occur. If you're not receiving verification or password reset emails, please try the following:
- Check your spam/junk folder: Emails from new senders can sometimes be incorrectly filtered.
- Verify the email address: Double-check that there are no typos in the email address you provided.
- Add us to your contacts: Add [email protected] to your email client's address book or safe sender list.
- Wait a few minutes: Email networks can occasionally have small delays.
- If problems persist, please contact our support team for assistance.
Need Further Assistance?
Our support team is ready to help you with any questions or issues regarding your RCS App account.